Like any business, we have a few policies to help keep things running smoothly. Responsible pet parents (like most of our existing customers) really aren't impacted by these policies, but everyone needs be aware of them.
So that we can care for as many of our furry friends as possible, our Grooming Team has a very tight schedule. To keep that schedule running smoothly, each of their appointments must drop off and pick up on time. By keeping your appointment, you agree to our ‘No Show/Late Notice’, ‘Late Arrival’, and ‘Drop Off/Pick Up’ Policies. If you do not agree to these policies, please let us know you'd like to cancel your grooming appointment as early as possible.
-“No Show/Late Notice” Definition: Failure to reschedule or provide notice of cancellation by 4:00pm the DAY BEFORE your appointment.
-No Show Policy: We charge a fee equal to 50% of the services that you have booked for every No Show/Late Notice incident (e.g. If you have a $40 appointment booked, the fee is $20, and if you have a $100 appointment booked, the fee is $50). The appointment after a No Show/Late Notice incident must be booked and prepaid in person; prepaid appointments cannot be adjusted, cancelled, refunded, nor transferred.
-Late Arrival Policy: Being late by 5 minutes (or more) may require us to adjust the services that your pet can receive today. Being late by 10 minutes requires us to reschedule your appointment, and is considered a No Show.
-Drop Off/Pick Up Policy: One of the best parts of the Express Service at Treat Your Pet is that we don’t have kennels. For this reason, we kindly request that you don’t drop off more than 5 minutes early, and that you pick up within 20 minutes of our “they’re almost done” call. Please understand that we're not a daycare; we do not have a place to keep your pet for an extended period of time once they're done with grooming. Starting in January 2022, we will be charging a Petsitting Fee if you do not pick them up within 30 minutes of our "they're almost done" call.
Thank you for understanding and abiding by these policies.